Dwesk gives option to enable customer portal for any project in Dwesk. Customer portal enables customers to create tickets for portal enabled projects and Dwesk automatically assign agent and work flow
Last updated 3 mins ago
Dwesk gives option to add customers to a product by agent. Once customer add to the product, user account automatically created and system send email with credentials to the customer.Then he can log in to the Dwesk customer portal and create support ticket to product or project he added.
Last updated 2020-Jan
Dwesk customer portal enabled customer to log in to the portal and manage tickets. Once customer log a ticket to a product, system automatically assign authorized agent take necessary action . Customer can real time monitor process of the ticket and interact with the agent by providing information such as uploading log files, answering questions.
Last updated 2019-Dec
Dwesk gives option for customer to send reminder to relevant agent when agent didn't response the ticket on time. Escalation is visible in customer and agent activity log & generate mail/sms notifications. This method give more control to the customer, reduce call center calls and to improve customer service quality.
Last updated 2019-Oct
Sometimes custom care agent need more information from customer to solve a ticket created by customer. Dwesk customer portal provide options to add comments and attachments communicate information back and forth between agent and customer.
Last updated 2019-Nov